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RETURN/EXCHANGE POLICY Exchanges Jaguar Luxury® is committed to delivering quality products and providing outstanding customer service to our customers. All Jaguar Luxury lace wigs are designed to meet the highest level in construction and craftsmanship standards. The Jaguar Luxury lace wig is made from only the best 100% human Indian hairs available. All wigs are meticulously inspected prior to being shipped to you to insure that your wig meets these standards. In the event that you are unsatisfied with the products, please contact us at 215-382-1523 or
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, for exchange authorization. You can either request an exchange or company credit for the returning item(s). Request must be made by fax or email within 3 business days of receipt of order for the authorized exchange of merchandise. Shipping and handling charges are not subject to refund or credit, and additional shipping and handling charges may be required for each re-order or exchange. Please note: Jaguar Luxury® will not refund or exchange items that are opened and worn. All returned items must be in its new original condition, including all original tags, netting, bags, etc. Returned items must be in re-sellable condition.
Please refer to the following guideline before requesting return authorization. For wigs, weaving hair, fusion hair, bulk hair, and hair closures, customers must request refund or exchange within 3 days of receipt of order. The returning goods must be shipped out within 3 business days of issuance of exchange authorization. All returning goods must be accompanied with the completed exchange authorization form. If customer returns product that does not meet the criteria of the guidelines set forth in this policy, merchandise will be returned to the customer at his own expense.
Credit cannot be issued on product(s) that cannot be restocked. Returns Exchanges will be accepted only on items that were shipped incorrectly. All clearance items are non-returnable. All sales of clearance items are final. All sale of customized item (custom fitted lace wigs, custom wig caps, custom colored hair, etc.) are non- returnable. All sales of custom order items are final. Cancellations Custom made wigs are designed to fit your specific head measurements and as such we cannot cancel your order or issue a refund once construction of your wig has begun. Condition of returned merchandise The wig must be in the original condition as it was sent to you. If the wig has been altered in any way, then we cannot accept an exchange! This includes, but is not limited to any of the following: DO Not Cut the Lace
DO NOT Rip or Tear the Lace
DO NOT Put any kind of Chemicals on the Wig Unit
DO NOT Wear the Wig Unit
DO NOT Put Glue or Tape on the Wig Unit
DO NOT Put Products on the Wig Unit
DO NOT Wash or Condition the Wig Unit
DO NOT Dye the Wig Unit
DO NOT Perm or Put Relaxer on the Wig Unit
DO NOT Style or Cut the Hair of the Wig Unit
DO NOT Destroy or Lose any of the Original Packaging East West Beauty and Hair Group, LP Jaguar Luxury Remi Hair 4235 Lancaster Avenue Philadelphia, PA 19104 Phone: 215-382-1523 Fax: 215-387-0893
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